Returns
We provide videos, sample color charts and technical support to help you get the best looking print possible with our technology. It is your responsibility to order samples, prepare your files properly and educate yourself on how to acheive your desired results. Please read thoroughly what conditions apply for receiving a return or refund. By nature of digital printing and how garments are made across the world you will see inconsistencies across a batch of varying products or a large order of the same image on the same garments.
To return a Myshirts.store product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at support@myshirts.store and request an RMA number. Include photos in outside lighting. Photos with poor indoor lighting will not be accepted. Supplied photos must contain at least one photo of the garment laying completely flat and one photo of a person wearing the garment. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned:
- Wrong Item received
- Incorrect Print (you received a print that you did not order)
- off center by more than 1.5 inches
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
- if a print looks somewhat different from another print you previously ordered, this is part of printing and it very well may happen again
- if you ordered varying garments and the print does not look 100% identical across all garments. An example is ordering a t-shirt and a hoodie with the same print. It may occur that the print will look slightly different on each garment and this is normal.
- if your print looks crooked but you cannot show us a photo of someone wearing the shirt. Garments are not always sewn perfectly because sewing is done by humans in factories. Our technique for centering prints accounts for the imperfections in sewing. So, we require a photo of a person wearing the garment to ensure the print is in fact crooked.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
SB Printing LLC - Returns
5005 W. Leigh Street
Richmond, Virginia 23230
United States
